Does HighRadius train AI on customer data?

We could not find a published HighRadius policy that says whether customer data is used to train AI models. HighRadius's product pages say its models analyze ERP data, payment history and customer interactions and learn from interactions, but none of the pages read says whether customer data trains its models. Its subprocessor list names AWS (Amazon Bedrock), Google Cloud (Vertex AI), Microsoft (Azure OpenAI Service), Deepgram and Eleven Labs.

Does HighRadius have SOC 2?

HighRadius states that it holds a SOC 2 Type II report.

Which accounting systems does HighRadius integrate with?

HighRadius documents integrations with NetSuite and Microsoft Dynamics.

How much does HighRadius cost?

HighRadius does not publish prices; pricing is by quote.

What are alternatives to HighRadius?

Other AR & collections tools in this directory include Billtrust, Chaser, Esker, Invoiced and Kolleno.

Record verified October 30, 2026

HighRadius

HighRadius is order-to-cash and treasury software for mid-sized and large companies, covering credit, collections, cash application, deductions and invoice delivery to customer AP portals. Machine-learning models predict payment dates, rank collector worklists and match payments to invoices, while generative AI drafts dunning emails, reads the AR inbox and assists collectors. Its Autonomous Collections module also uses voice AI for inbound and outbound calls.

Vendor site: highradius.com (opens in a new tab)Compare with another tool Embed this tool’s facts

SOC 2: Type II
Trains on customer data: Unconfirmed
Human review: Unconfirmed
Pricing: Quote only
Ledgers: NetSuiteDynamics

What the AI does

Predicts payment dates and gives each account a 0-100 collections score to build prioritized worklists with suggested next actions
Intelligent AR Inbox and AR Co-Pilot use retrieval and generative AI to read incoming AR correspondence and assist collectors
Drafts context-aware dunning emails with large language models and picks send times with Smart Send
Cash application models match payments to invoices, predict remittances and suggest reference numbers for unmatched payments
Outbound calling adds AI talking points, live transcription and drafted call summaries; a voice AI agent handles inbound and outbound collection calls
Deductions models assign reason codes and predict claim validity

Summarized from highradius.com.

Facts, checked against the source

Category: AR & collectionsSource: highradius.com (opens in a new tab)
Built for: Mid-market, EnterpriseSource: highradius.com (opens in a new tab)
Ledger integrations: NetSuite, Microsoft DynamicsAlso documents: SAP (ECC and S/4HANA), Oracle (EBS and Fusion), Workday, Microsoft Dynamics GP, Infor, JD Edwards, Sage (edition not specified).Source: highradius.com (opens in a new tab)
Pricing: Not publishedThe vendor does not list prices publicly; pricing is by quote or sales contact.
Free plan: UnconfirmedPricing is not public or does not say.
SOC 2: Type IISource: trust.highradius.com (opens in a new tab)
Trains on customer data: UnconfirmedHighRadius's product pages say its models analyze ERP data, payment history and customer interactions and learn from interactions, but none of the pages read says whether customer data trains its models. Its subprocessor list names AWS (Amazon Bedrock), Google Cloud (Vertex AI), Microsoft (Azure OpenAI Service), Deepgram and Eleven Labs.
Human review: UnconfirmedHighRadius's collections page says dunning cycles and escalations launch automatically, template emails can auto-send and AP-portal tasks run autonomously, while a Simulate Mode lets users check a strategy before emails go live and collectors handle approvals and exceptions. No page read states a default level of human review.
Company: Privately held. Based in Houston, TXSource: highradius.com (opens in a new tab)
Funding: Last round: Series C, $300M, March 30, 2021Investors named: D1 Capital, Tiger Global, ICONIQ Growth, Susquehanna Growth Equity, Citi VenturesSource: highradius.com (opens in a new tab)

Checked against the linked official source on the date shown.
Unconfirmed: we could not find an official statement.

HighRadius pricing: plans, fees and trial terms

Funding rounds

Rounds announced by the company or its lead investor. Amounts in US dollars.
Announced	Round	Amount	Led by	Source
January 7, 2020	Series B	$125M	ICONIQ Capital	highradius.com
March 30, 2021	Series C	$300M	D1 Capital, Tiger Global	highradius.com

Sources

Official pages read for this listing on October 30, 2026. Vendors change their sites; if a page no longer says what we report, tell us and we will recheck it.

1 logged change to this listing, most recently October 30, 2026. See the changelog.

HighRadius questions

Does HighRadius train AI on customer data?: We could not find a published HighRadius policy that says whether customer data is used to train AI models. HighRadius's product pages say its models analyze ERP data, payment history and customer interactions and learn from interactions, but none of the pages read says whether customer data trains its models. Its subprocessor list names AWS (Amazon Bedrock), Google Cloud (Vertex AI), Microsoft (Azure OpenAI Service), Deepgram and Eleven Labs.
Does HighRadius have SOC 2?: HighRadius states that it holds a SOC 2 Type II report.
Which accounting systems does HighRadius integrate with?: HighRadius documents integrations with NetSuite and Microsoft Dynamics.
How much does HighRadius cost?: HighRadius does not publish prices; pricing is by quote.
What are alternatives to HighRadius?: Other AR & collections tools in this directory include Billtrust, Chaser, Esker, Invoiced and Kolleno.