Does Expensify train AI on customer data?

We could not find a published Expensify policy that says whether customer data is used to train AI models. Expensify's AI disclosure page says Concierge's support answers come from generative AI trained on Expensify's help documentation and that human supervisors correct and retrain Concierge, but none of the pages reviewed say whether customer expense data is used to train models.

Does Expensify have SOC 2?

Expensify states that it holds a SOC 2 Type II report.

Which accounting systems does Expensify integrate with?

Expensify documents integrations with QuickBooks Online, Xero, NetSuite and Sage Intacct.

How much does Expensify cost?

Expensify lists pricing starting at $5 per member/month (Collect) on its site, as of November 5, 2026.

What are alternatives to Expensify?

Other spend & expenses tools in this directory include Brex, Emburse, Navan, SAP Concur and Quadient AP.

Record verified November 5, 2026

Expensify

Expensify is an expense and spend management platform covering receipt capture, expense reports, the Expensify Card, travel booking, bill pay and reimbursements. Its Concierge AI creates, codes and submits expenses through chat, enforces policy and follows up with employees, and its MCP server lets customers query their Expensify data from outside AI assistants.

Vendor site: expensify.com (opens in a new tab)Compare with another tool Expensify alternatives Embed this tool’s facts

SOC 2: Type II
Trains on customer data: Unconfirmed
Human review: Configurable
Pricing: From $5 per member/month (Collect)
Ledgers: QuickBooksXeroNetSuiteSage Intacct

What the AI does

Concierge AI creates, edits, categorizes, submits, approves and rejects expenses and reports through chat, and explains the reasoning, policy and data behind an action
Concierge learns how a company categorizes spend from past activity and codes new expenses the same way
SmartScan reads merchant, date, total, currency and VAT from receipts, matches them to card transactions and flags prohibited line items, duplicates and policy violations
Managers can have reports approved or rejected automatically from custom instructions, and AI agents watch department budgets and send alerts
Expensify MCP connects a company's Expensify data to ChatGPT, Claude, Cursor and other MCP clients with OAuth 2.1 sign-in

Summarized from use.expensify.com.

Facts, checked against the source

Category: Spend & expensesSource: use.expensify.com (opens in a new tab)
Built for: Small business, Mid-market, Enterprise, CPA firmsSource: use.expensify.com (opens in a new tab)
Ledger integrations: QuickBooks Online, Xero, NetSuite, Sage IntacctAlso documents: QuickBooks Desktop, Certinia, Workday, Gusto, Zenefits.Source: expensify.com (opens in a new tab)
Pricing: From $5 per member/month (Collect)Free plan for individual members; Collect $5 per member/month (QuickBooks Online and Xero); Control custom-priced, from $9 per active member/month (NetSuite, Sage Intacct, SSO, multiple approval flows); discounts for annual commitments and Expensify Card useSource: expensify.com (opens in a new tab)
Free plan: YesA free plan is listed on the vendor's site. A free trial does not count.Source: expensify.com (opens in a new tab)
SOC 2: Type IISource: use.expensify.com (opens in a new tab)
Trains on customer data: UnconfirmedExpensify's AI disclosure page says Concierge's support answers come from generative AI trained on Expensify's help documentation and that human supervisors correct and retrain Concierge, but none of the pages reviewed say whether customer expense data is used to train models.
Human review: ConfigurableAdmins decide the rules: reports can be approved or rejected automatically from custom instructions, Concierge shows the policy and data behind each action through an Explain button, and support escalates to people on request.Source: use.expensify.com (opens in a new tab)
Company: Public company (Nasdaq: EXFY). Founded 2008, based in San Francisco, CASource: use.expensify.com (opens in a new tab)

Checked against the linked official source on the date shown.
Unconfirmed: we could not find an official statement.

Expensify pricing: plans, fees and trial terms

Sources

Official pages read for this listing on November 5, 2026. Vendors change their sites; if a page no longer says what we report, tell us and we will recheck it.

1 logged change to this listing, most recently November 5, 2026. See the changelog.

Expensify questions

Does Expensify train AI on customer data?: We could not find a published Expensify policy that says whether customer data is used to train AI models. Expensify's AI disclosure page says Concierge's support answers come from generative AI trained on Expensify's help documentation and that human supervisors correct and retrain Concierge, but none of the pages reviewed say whether customer expense data is used to train models.
Does Expensify have SOC 2?: Expensify states that it holds a SOC 2 Type II report.
Which accounting systems does Expensify integrate with?: Expensify documents integrations with QuickBooks Online, Xero, NetSuite and Sage Intacct.
How much does Expensify cost?: Expensify lists pricing starting at $5 per member/month (Collect) on its site, as of November 5, 2026.
What are alternatives to Expensify?: Other spend & expenses tools in this directory include Brex, Emburse, Navan, SAP Concur and Quadient AP.